Some Important Statistics
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Research from Harvard Business School and Harvard Kennedy School of Government professors in 2021 revealed:
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Conflict touches nearly every workplace: 89% of employees experience it, spending 3.5 hours weekly managing tensions.
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In 2023, 74% of organizations reported workplace conflict (Adare HRM, 2024).
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Each year, unresolved workplace tensions cost American organizations $359 billion in lost productivity and performance.
A report done by the U.S. Chamber of Commerce indicates that:
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More than 60 percent of employers said workplace wellness programs reduced their organizations’ healthcare costs
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Practical wellness programs have a return on investment of $1.50 to $3 per dollar spent over two to nine years.
I empower leaders to transform team tensions into accelerators for collaboration, so their hybrid teams can thrive and deliver sustainable performance through authentic connection.
Concretely, I teach you to:
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Build psychologically safe hybrid team environments
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Strengthen team cohesion across remote and in-person settings
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Develop compassionate leadership capabilities
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Reduce conflict-related productivity losses and turnover
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Create sustainable performance through collective well-being
Meet Stéphanie
My journey
Behind every tension lies an unspoken need—a lesson I learned early. Growing up amid heartbreaking family disputes, I promised myself I would become a peacemaker. But when I entered the workforce, those same patterns followed me. I struggled with conflict management and I often didn't feel safe.
This dual experience—as a child witnessing conflict's destructive power and as a professional learning to navigate it—gave me a deep understanding of vulnerability and authenticity. That awareness allowed me to break the cycle. Today, this personal journey fuels my work with teams, empowering them to transform tensions into opportunities for genuine connection and sustainable performance.
Testimonials
Have you ever noticed how some team members instinctively withdraw during disagreements while others immediately engage? The way we respond to workplace tensions often runs deeper than we realize, quietly shaping team dynamics and collaboration.
In hybrid work environments, these challenges are amplified. According to CPP Inc., 85% of employees experience unavoidable conflicts at work. Without face-to-face contact, task-based disagreements can quickly escalate into relational conflicts—a phenomenon psychologists call "the online disinhibition effect," where virtual distance lowers our natural inhibitions.
In a context where talent retention is critical, organizations must address workplace conflict strategically—transforming tensions into opportunities for stronger collaboration and sustainable performance.
How can we maintain team cohesion in increasingly virtual environments? What strategies help us identify our conflict patterns, defuse tensions, and build psychologically safe hybrid teams?
Learning Objectives:
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Understand why team members respond differently to tensions and how these patterns shape team dynamics
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Identify the main causes of conflict in hybrid work environments and their organizational impact
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Discover effective communication strategies for virtual collaboration
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Learn transformative approaches to turn workplace tensions into catalysts for team cohesion, productivity, and collective well-being
Our Organization has hired Stéphanie Dauphin as a Speaker for many years to promote Wellness. Our clients, from different backgrounds & ages, all came out motivated & with a positive mindset. Because of the wellness strategies Stéphanie shared, our clients were able to have a more positive perspective of their current situations & even see themselves more positively. Plus, they were able to discover the strength that they had. Thank you, Stéphanie.
Priscille Gélinas, Employment and Communications Advisor at the Étape Center.
Hi Stephanie! Thank you so much for sharing value at our summit! I hope we have you again in the future!
Antuanette Gomez
Event Manager
STRATEGY INSTITUTE
Thank you very much, Stéphanie, for your presentations at the Étinc’elle's workshops at the YWCA. Your workshop was super interesting and relevant for a program like this, which invites women to work on themselves to increase their self-esteem and personal confidence. For these women, it can sometimes be difficult to recognize their unique strengths through their difficult experiences, but you have been able to support women in this process positively and respectfully. From the beginning, I felt that the women were comfortable in your presence. They also showed their trust by opening up to you and sharing their experiences with the group. They were able to learn to recognize their strengths and the progress they have made so far. It’s a very meaningful accomplishment! Thank you for your involvement with these women. It really makes a difference in their lives!
Caroline Perron,
Project Manager at YWCA
I highly recommend Stéphanie as a speaker. She gave a conference on the theme of diversity at work that was highly appreciated by the organizers (IMPACT) for the Bank of New York (BNY) and the company's employees. Thank you very much, Stéphanie for the open-mindedness, professionalism and charisma you have shown!